[BRACKETS] must be replaced with real values.1. Introduction
Welcome to Tarea. These Terms of Service (the “Terms”) are a binding agreement between you and Tarea Technologies Ltd. (“Tarea,” “we,” “us”) and govern your use of the Tarea website, apps, and related tools (together, the “Platform”).
By creating an account or using the Platform you agree to these Terms. If you don’t agree, please don’t use the Platform. Pros who list their services are also bound by the Pro Terms of Service, and everyone is bound by the Acceptable Use Policy.
2. Eligibility & accounts
You need to be at least 18 years old and legally able to enter into contracts where you live to use Tarea. If you’re using the Platform on behalf of a company, you confirm you’re authorised to bind that company to these Terms.
Keeping your account secure
You’re responsible for keeping your login credentials private and for all activity under your account. Tell us right away at security@gettarea.com if you think your account has been compromised.
3. What Tarea is — and isn’t
Tarea is a marketplace that helps independent professionals (“Pros”) connect with people looking for their services (“Clients”). We provide listings, search, messaging, booking, and invoicing tools.
Tarea is not a party to the services you book. When you book a Pro, you’re entering a direct agreement with that Pro. The Pro is the service provider; we are only the software they use to run their business.
- We don’t employ Pros. Pros are independent businesses.
- We don’t guarantee the quality, safety, or outcome of any service.
- We don’t control what Pros charge, promise, or deliver.
- We don’t hold funds or act as an escrow service.
We do our best to keep the Platform useful and fair — vetting, reviews, and reporting tools exist for that reason — but responsibility for the actual service sits with the Pro.
4. Payments
How money moves
Payments for services happen directly between the Client and the Pro, off the Tarea platform. Most Pros use a third-party payment provider (for example, Stripe) to accept card payments; some may accept cash, bank transfer, or another method entirely. The Pro chooses.
What Tarea charges
Tarea charges Pros a subscription fee for access to Platform tools. We do not currently take a commission on services booked through Tarea. If that ever changes, we’ll tell you before the change takes effect.
What we are not responsible for
- Payment processing, routing, or settlement
- Security of third-party payment providers
- Transaction failures, chargebacks, or fraud
- Refunds, credits, or resolving payment disputes
- Taxes owed on any payment to a Pro
Please review the Pro’s own payment and cancellation terms before you book or pay. See Payments & Providers for the full picture.
5. Services & bookings
Pricing and descriptions
Pros set their own prices, availability, and service descriptions. While we encourage accurate and complete listings, Tarea isn’t responsible for errors, omissions, or out-of-date information.
Cancellations & no-shows
Each Pro sets their own cancellation and refund policy and must display it clearly on their profile. If you can’t make an appointment, message the Pro directly as soon as possible. Tarea has no power to issue a refund on behalf of a Pro.
Safety
Use good judgement. Meet in safe locations, verify identity where appropriate, and report anything that feels off. Tarea takes abuse reports seriously but can only act on information shared with us.
6. Your content & messaging
When you post content on Tarea — reviews, photos, profile details, messages — you keep ownership of it, and you grant us a non-exclusive, worldwide, royalty-free licence to host, display, and process that content so the Platform can work (for example, showing a review to other users or backing up a message).
Messaging is stored
Messages you send through the Platform are stored so you and the Pro can access the conversation later and so we can investigate reports of abuse or policy violations. Don’t send anything you wouldn’t want a judge, regulator, or abuse-team reviewer to read later.
What you can’t post
You may not post content that is illegal, harmful, deceptive, infringing, or violates the Acceptable Use Policy. We can remove content that breaks these rules without notice.
7. Conduct & acceptable use
The short version: treat people with respect, don’t lie, and don’t use the Platform to do anything illegal. The long version lives in the Acceptable Use Policy, and it applies to everything you do on Tarea.
8. Disputes between users
If you have a problem with a Pro or another user — a service that didn’t meet expectations, a refund request, a disagreement about scope — please try to resolve it directly first. Most issues are cleared up quickly with a polite message.
If you can’t, you can report the issue to us at support@gettarea.com. We’ll review reports in good faith and may take action (including removing content, warning a user, or suspending an account) where the Acceptable Use Policy has been broken. We cannot, however, make a party pay you, refund you, or perform a service. Those outcomes are between you and the other party.
9. Disclaimers & limitation of liability
The Platform is provided “as is” and “as available.” To the maximum extent permitted by law, Tarea disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that any Pro you find through the Platform will meet your expectations.
Cap on liability
To the maximum extent permitted by law, Tarea’s total liability to you for all claims arising out of or relating to these Terms or the Platform is limited to the greater of (a) the amount you paid Tarea in the 12 months before the event giving rise to the claim, or (b) USD $100.
We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or loss of goodwill, even if we’ve been advised that such damages are possible.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the law that applies to you.
10. Indemnification
You agree to defend, indemnify, and hold harmless Tarea and its officers, employees, and agents from any claim, demand, loss, or expense (including reasonable legal fees) arising out of (a) your use of the Platform, (b) your breach of these Terms, (c) content you post, (d) any service you provide or receive through Tarea, or (e) your violation of any law or the rights of a third party.
11. Suspension & termination
You can close your account any time from your account settings. We can suspend or terminate your account if we reasonably believe you’ve broken these Terms, the Acceptable Use Policy, or the law — or if we have to for safety, legal, or security reasons.
Where practical we’ll give you notice and a chance to fix things first, but for serious or ongoing breaches we may act immediately.
12. Changes to these Terms
We may update these Terms from time to time. If a change is material we’ll tell you by email or an in-product notice before it takes effect. Continuing to use the Platform after a change means you accept the updated Terms.
13. Governing law & jurisdiction
These Terms are governed by the laws of [JURISDICTION], without regard to its conflict-of-laws rules. You and Tarea agree to the exclusive jurisdiction of the courts located in [VENUE] for any dispute that isn’t resolved informally, except where local consumer law gives you a right to bring a claim in your home country.
14. Contact
Legal notices should go to legal@gettarea.com. General support questions go to support@gettarea.com.
Tarea Technologies Ltd.[REGISTERED ADDRESS]
Registered in [JURISDICTION] under company number [NUMBER].