Privacy Policy

1. Overview

This Privacy Policy explains what personal data Tarea Technologies Ltd. (“Tarea,” “we”) collects when you use our website, apps, and related tools (the “Platform”), how we use it, and the choices you have.

The short version: we collect the data we need to run a useful marketplace — accounts, listings, messages, bookings — and nothing more. We don’t sell your data, and we don’t process payments, so we don’t hold your card details either.

2. What we collect

Information you give us

• Account details: name, email, phone number, password.
• Profile details: photo, bio, location, services offered, pricing, availability (for Pros).
• Verification data: government-issued ID and selfie if you go through ID verification (Pros only, handled by our verification partner).
• Content you post: listings, reviews, messages, photos.
• Support interactions: any messages, attachments, or calls with our team.

Information we collect automatically

• Device & log data: IP address, browser, OS, approximate location, referrer, pages viewed, timestamps.
• Cookies & similar: see Cookies & analytics.
• Usage: clicks, searches, bookings, and other interactions with Platform features — so we can improve them.

Information from third parties

• Identity-verification providers (for Pro verification).
• Login providers if you sign in with Google, Apple, or another OAuth provider.
• Fraud-prevention and risk-scoring partners.

What we don’t collect: payment-card numbers. Payments happen between Clients and Pros through third-party providers like Stripe — we never see or store card details.

3. How we use your data

We use personal data to:

• Run and improve the Platform — showing listings, matching you to Pros, handling bookings, delivering messages.
• Verify identity and keep the Platform safe — detecting fraud, impersonation, and policy violations.
• Provide support and respond to your requests.
• Send transactional emails (booking confirmations, security alerts) and, with your consent, marketing messages you can unsubscribe from at any time.
• Meet legal, tax, and regulatory obligations.
• Research and analytics — usually on de-identified or aggregated data — to make the Platform better.

Legal bases (for users in the EU/UK)

• Contract: to provide the Platform you signed up for.
• Legitimate interests: to keep the Platform safe, prevent fraud, improve features.
• Consent: for marketing, non-essential cookies, and certain optional features.
• Legal obligation: where we have to keep or disclose data by law.

4. Who we share it with

We share personal data only where we need to, and only with:

• Other users — Pros see a Client’s name and message when the Client contacts them; Clients see a Pro’s public profile. That’s how the marketplace works.
• Service providers who help us run Tarea — hosting (cloud infrastructure), email delivery, analytics, identity verification, customer support tooling, error monitoring — all under confidentiality agreements.
• Payment providers only when you choose to pay a Pro through one. Tarea doesn’t transmit your payment data; you go directly to the provider.
• Legal & safety — if we’re required by law, or to protect someone from serious harm or investigate fraud.
• In a corporate transaction — if Tarea is involved in a merger, acquisition, or sale, user data may transfer to the successor, subject to the same protections.

We do not sell personal data. We do not share it with advertisers for cross-site behavioural advertising.

5. Messaging & storage

Messages you send through Tarea are stored so you and the other party can read the history later, and so our safety team can review reports of abuse, fraud, or policy violations. Messages are not end-to-end encrypted.

Don’t send payment card details, passwords, government-issued ID numbers, or other sensitive information through messaging. Use the appropriate feature (ID verification, payment link) instead.

6. Payments & third-party providers

When a Pro accepts payment through a third-party provider like Stripe, that provider’s privacy policy applies to your payment data — not ours. Tarea doesn’t receive card numbers or bank details from those flows. If a Pro connects a Stripe account to Tarea, Stripe shares limited metadata with us (account status, connected- account ID) so we can show the Pro the status of their connection.

7. Cookies & analytics

We use cookies and similar technologies (including local storage) to keep you logged in, remember preferences, understand how the Platform is used, and keep it safe from abuse. The first time you visit, our cookie banner asks you to choose what's on. You can change your choice at any time by clearing the ip-cookie-consent entry in your browser's site data, or through your browser's cookie settings.

We group cookies into three categories:

• Essential — required for the Platform to work (login session, CSRF protection, language preference). Always on; cannot be disabled because the site won't function without them.
• Analytics — help us understand which features are used so we can improve them. Aggregated and pseudonymous; we never sell this data. Off until you opt in.
• Marketing — measure the effectiveness of our campaigns and surface relevant offers. Off by default; only enabled with your explicit opt-in.

Your consent is stored locally and remembered for up to 13 months, after which we will ask again. We will also re-ask if we materially change what a category covers.

8. How long we keep data

We keep personal data only as long as we need it to provide the Platform and comply with law. As a guide:

• Account and profile data — while your account is active, plus up to 24 months after closure for fraud and legal reasons.
• Messages — typically up to 36 months after the last interaction, unless we have to keep them longer.
• Booking and invoice records — at least 7 years, or longer where tax law requires.
• Support tickets — up to 3 years after the ticket closes.
• Backup copies — may live for an additional short period before rotation.

9. Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your data (“right to be forgotten”), subject to legal retention.
• Restrict or object to certain processing.
• Receive your data in a portable format.
• Withdraw consent for consent-based processing at any time.
• Lodge a complaint with your local data-protection authority.

Most of these you can do directly from your account settings. For anything else, email privacy@gettarea.com. We’ll respond within 30 days.

10. International data transfers

Tarea is operated from [JURISDICTION] and uses service providers in other regions. When we transfer personal data across borders we rely on standard safeguards (such as Standard Contractual Clauses) to keep it protected to the standard your local law requires.

11. Security

We use industry-standard technical and organisational measures — encryption in transit, access controls, audit logging, regular reviews — to protect personal data. No system is perfect; if something goes wrong we’ll tell affected users and regulators promptly where the law requires.

12. Children

Tarea is not for people under 18. We don’t knowingly collect personal data from children. If you think a child has given us data, email privacy@gettarea.com and we’ll delete it.

13. Changes

We may update this Privacy Policy. If a change is material we’ll tell you by email or an in-product notice before it takes effect. The effective date at the top of this page will always reflect the current version.

14. Contact us

For privacy questions, data-subject requests, or to reach our Data Protection Officer, write to privacy@gettarea.com.

Tarea Technologies Ltd.
[REGISTERED ADDRESS]
Data Protection Officer: [DPO NAME / EMAIL]