Meet Marcus, the IT pro keeping Port of Spain online
Twelve years, three thousand house calls, one busted router that started it all. How Marcus Toussaint became the engineer half the city has on speed dial.
Maya Okafor··8 min read
Marcus Toussaint will fix your home network in 47 minutes. He's been doing it long enough that he can quote that number with a straight face — he keeps a spreadsheet, going back to 2014, of every job he's been on.
He started, like a lot of self-taught engineers, by accident. A neighbor's router stopped working. He fixed it. The neighbor told a friend. The friend told three more. Twelve years later, his calendar is booked four weeks out and he turns down work weekly.
What makes Marcus different isn't the technical work — that's table stakes. It's the soft skills the technical world consistently undervalues: he calls when he's running late. He explains what he's doing. He doesn't make you feel stupid for not knowing what a DNS record is.
"My job isn't really IT," he'll tell you, packing up after a job. "My job is making people feel less anxious about their technology. The actual fix is the easy part."
