Why was my card charged twice?
You'll often see two entries — a temporary authorization and the actual charge. The authorization drops off automatically.
3 min readUpdated For clients
When you book, your bank places a temporary authorization on the booking amount. When the pro accepts, we capture the actual charge — and the original authorization releases on its own within 1-7 days depending on your bank.
How to tell
- Authorizations are usually labeled "pending" in your banking app.
- Captured charges show the merchant name (Island Pro or the pro's business).
- Only one will become a real charge on your statement.
Still see both after 10 days?
Email hello@islandpro.co with the booking ID and we'll chase it with the bank for you.
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